Warranty

Lumon Product Warranty Conditions

Warranty includes fixing defects due to raw material and manufacturing errors. Warranty includes necessary repair work with material.

Warranty Preconditions

Warranty is valid, providing that the Customer approves the delivery. If the Customer is not present at the time of installing and does not make a complaint within of seven (7) days of the installation, the delivery is considered as accepted and the warranty period begins.

Warranty Period

The warranty period for the installation work is two (2) years and for raw material and manufacturing defects five (5) years from the approved delivery or the actual introduction date. Spare parts availability is ten (10) years from the end of production. Wooden parts have a warranty period of two (2) years for raw material and manufacturing defects. For solar blinds and insect nets, the manufacturer grants a two (2) year warranty

Restrictions of Warranty

Warranty does not cover:

  • Cleaning after the approved delivery or after the actual introduction.
  • Work resulting from the glazing and the associated structures getting dity in course of time.
  • Glass breakage caused by other than a manufacturing defect.
  • Breaking caused by incorrect use or vandalism
  • Adjustments, repairs and spare part replacements, due to normal wear and tear, the customer or the inhabitants of improper use of, or the fact that the operating instructions have not been followed
  • Damage and malfunctioning caused by subsidence of the surrounding structures, abnormal stress to the glazing, a sudden unpredictable event affecting the glazing or a natural disaster.
  • Changes, repairs or re-installations that have been made without the manufacturer’s or retailer’s approval
  • Patterns that occur on the surface of toughened glass
  • Indirect costs.

Toughened safety glass must not be installed with any type of films or tapes. If the glass has been retro-fitted with films or tapes, Lumon Oy is not responsible for product breakage or damage to property or persons caused by product dropping or costs caused by this.

Toughened glass is manufactured according to EN 12150-1 and EN 572-8 standards.

Laminated glass is prepared in accordance with the standard EN 14449 and EN 12543 .

A glazed balcony / terrace is a not thermally insulated space. It remains a cold outdoor space that is not fully sealed. railing and balcony glazings can have 4-15 mm gaps between the glass panes. Interfaces to other structures can have 10 to 50 mm gaps. When decorating the balcony / terrace the possibility of water, snow, dust and wind entering, must be taken into account.